Terms & Conditions

Last Updated: 13 July 2026

Welcome to Annora Fresh. These Terms and Conditions govern your access to and use of annorafresh.com, including your use of our website, customer account, shopping features, product enquiry services, and purchase of products.

By accessing our website, creating an account, submitting an enquiry, or placing an order, you agree to these Terms and Conditions. Please discontinue using the website if you do not agree with these terms.

1. About Annora Fresh

Annora Fresh supplies commodity and food products, including pulses and related products.

In these Terms and Conditions:

  • “Annora Fresh,” “we,” “our,” or “us” refers to the business operating annorafresh.com.
  • “Customer,” “you,” or “your” refers to any visitor, customer, buyer, business, or organisation using the website.
  • “Products” refers to goods displayed, supplied, or sold by Annora Fresh.
  • “Website” refers to annorafresh.com and its associated pages and services.

2. Eligibility to Use the Website

You must be at least 18 years old and legally capable of entering into a binding agreement to place an order through our website.

Where a person uses the website on behalf of a company, partnership, organisation, or other business, that person confirms that they have the authority to accept these Terms and Conditions on behalf of that organisation.

3. Customer Accounts

Some website features may require you to create an account.

You agree to:

  • Provide accurate and complete information
  • Keep your account information updated
  • Keep your username and password confidential
  • Not share your account with an unauthorised person
  • Accept responsibility for activities performed through your account
  • Notify us promptly if you suspect unauthorised account access

We may suspend or restrict an account where we reasonably suspect fraudulent activity, misuse, inaccurate information, security risks, or violation of these Terms and Conditions.

4. Product Information

We make reasonable efforts to provide accurate product names, descriptions, images, quantities, packaging details, and other information.

However, because many of our products are agricultural or naturally sourced commodities:

  • Colour, size, texture, shape, and appearance may vary between batches
  • Product images may be used for presentation or reference
  • Actual packaging may differ from images displayed on the website
  • Minor natural variations do not necessarily indicate a product defect
  • Availability may depend on season, supply, quality, and market conditions

Information printed on the product packaging, including net quantity, batch details, storage instructions, manufacture or packing date, best-before date, and other statutory declarations, will apply to the supplied product.

Please contact us before ordering if you require a particular grade, variety, origin, size, specification, packing type, or quantity.

5. Product Availability

All products and quantities displayed on the website are subject to availability.

Adding a product to your cart, wishlist, or comparison list does not reserve the product or guarantee its availability.

We may:

  • Limit the quantity available for purchase
  • Discontinue a product
  • Change the available pack size
  • Refuse an order where stock is unavailable
  • Offer a replacement only after obtaining your approval

Where a paid product becomes unavailable, we will contact you and provide an appropriate replacement, store credit, or refund, depending on the circumstances and your preference.

6. Prices and Taxes

Product prices may change due to market conditions, availability, sourcing costs, transportation expenses, taxes, or other commercial factors.

The applicable price will normally be the price displayed or communicated when your order is confirmed.

Unless expressly stated otherwise:

  • Prices are shown in Indian Rupees
  • Applicable taxes may be added or included as displayed
  • Shipping, handling, transport, or delivery charges may apply separately
  • Bulk, wholesale, and commercial orders may require a separate quotation

We reserve the right to correct obvious pricing, calculation, tax, or typographical errors before dispatching an order.

Where an incorrect price has been displayed, we may contact you for approval of the corrected price or cancel the affected item and issue a refund.

7. Orders and Acceptance

Submitting an order or enquiry does not automatically mean that it has been accepted.

An order will be considered accepted when we:

  • Confirm the order through email, telephone, WhatsApp, invoice, or website notification; or
  • Dispatch the products, whichever occurs first

We may reject, limit, or cancel an order for reasons including:

  • Product unavailability
  • Incorrect price or product information
  • Invalid or incomplete delivery details
  • Payment failure
  • Suspected fraud or unauthorised activity
  • Delivery location restrictions
  • Unusually large quantities
  • Legal or regulatory restrictions
  • Events beyond our reasonable control

Where payment has already been received for a cancelled order, the applicable amount will be refunded through the original payment method or another agreed method.

8. Bulk and Commercial Orders

Bulk, wholesale, institutional, distributor, reseller, or commercial orders may be subject to additional conditions stated in a quotation, purchase order, invoice, agreement, or written communication.

Bulk order terms may include:

  • Minimum order quantity
  • Product grade and specifications
  • Packaging requirements
  • Price validity
  • Taxes and transportation charges
  • Payment schedule
  • Delivery timeline
  • Inspection conditions
  • Acceptable quantity variation
  • Cancellation restrictions

Where specific written commercial terms conflict with these general Terms and Conditions, the specific written terms will apply to that transaction.

9. Payment

Available payment methods may be displayed during checkout or communicated when confirming an order.

You agree to provide accurate payment and billing information and confirm that you are authorised to use the selected payment method.

Payments may be processed by third-party payment gateways, banks, UPI providers, or financial institutions. Their own terms, conditions, and privacy policies may apply.

Annora Fresh is not responsible for delays or failures caused solely by a bank, card issuer, payment gateway, UPI provider, or other payment service provider.

We will not be required to process or dispatch an order where payment has failed, been reversed, or remains unpaid.

10. Shipping and Delivery

Orders will be shipped to the delivery address provided by you.

Estimated delivery periods are provided for guidance and may vary because of:

  • Product availability
  • Delivery location
  • Courier or transport operations
  • Weather conditions
  • Public holidays
  • Government restrictions
  • Incorrect customer information
  • Events beyond our reasonable control

You are responsible for providing a complete and accurate delivery address, postcode, mobile number, and delivery instructions.

We will not be responsible for delays or additional expenses caused by incorrect or incomplete information provided by the customer.

Detailed shipping conditions are governed by our separate Shipping and Delivery Policy.

11. Inspection After Delivery

You should inspect your order promptly after delivery.

Please check:

  • Whether the correct products were delivered
  • Package condition
  • Quantity received
  • Visible damage or leakage
  • Batch and date information
  • Any major quality issue

Where a package is visibly damaged, open, leaking, or tampered with at delivery, you should record clear photographs or videos and notify us as soon as reasonably possible.

Complaints should include:

  • Order or invoice number
  • Product name
  • Quantity affected
  • Description of the issue
  • Clear photographs or video
  • Packaging and batch information, where available

Claims submitted without sufficient order information or supporting evidence may be difficult to verify.

12. Cancellation, Returns and Refunds

Order cancellations, replacements, returns, and refunds are governed by our separate Refund and Return Policy.

Because our products may include food items, agricultural commodities, and products affected by storage conditions, opened or used products may not be eligible for return unless they are defective, damaged, incorrect, expired at delivery, or otherwise eligible under applicable law.

A change of mind may not qualify for a return after the order has been packed, dispatched, delivered, opened, or used.

Nothing in these Terms and Conditions limits any non-excludable consumer right available under applicable law.

13. Product Storage and Use

Customers must follow the storage, handling, preparation, and usage instructions stated on the package.

Commodity and food products should generally be:

  • Stored in a clean, cool, and dry place
  • Protected from direct sunlight and moisture
  • Kept in suitable sealed containers after opening
  • Protected from insects and contamination
  • Used before the stated best-before or expiry date

We are not responsible for deterioration caused after delivery by improper storage, exposure to moisture, contamination, infestation, mishandling, or failure to follow the package instructions.

Customers with allergies, dietary restrictions, or medical concerns should review the package information and consult an appropriate professional before consuming a product.

14. Accuracy of Customer Information

You are responsible for ensuring that all information submitted through the website is accurate.

This includes:

  • Name
  • Email address
  • Mobile number
  • Billing details
  • Shipping address
  • Tax or GST information
  • Order quantity
  • Product specifications

Additional costs resulting from incorrect information, failed delivery attempts, address changes, or repeated shipment may be charged to the customer where legally permitted.

15. Acceptable Use

You must not use the website to:

  • Conduct fraudulent or unlawful activities
  • Provide false or misleading information
  • Attempt unauthorised access to accounts or systems
  • Introduce viruses, malware, or harmful code
  • Interfere with the website’s security or operation
  • Collect user information without permission
  • Copy or scrape website content using automated systems without authorisation
  • Impersonate another person or organisation
  • Place false, speculative, or abusive orders
  • Infringe intellectual property or other legal rights

We may restrict or terminate access where these conditions are violated.

16. Intellectual Property

The website and its content, including its branding, logos, graphics, product presentations, photographs, text, design, layout, and software, are owned by or licensed to Annora Fresh unless otherwise stated.

You may view and use the website for personal or legitimate business purchasing purposes.

You may not reproduce, modify, distribute, republish, sell, commercially exploit, or create derivative works from website content without prior written permission.

17. Reviews and User-Submitted Content

Where the website permits reviews, comments, photographs, or other submissions, you agree that your content will:

  • Be truthful and based on genuine experience
  • Not be defamatory, abusive, threatening, or misleading
  • Not violate another person’s privacy
  • Not infringe intellectual property rights
  • Not contain unlawful or harmful material
  • Not promote unrelated products or services

You grant us permission to display and use submitted content for operating and promoting our website and products, subject to applicable law.

We may remove inappropriate, unlawful, misleading, or irrelevant content.

18. Third-Party Services and Links

The website may contain links to payment gateways, delivery providers, maps, social media platforms, or other third-party services.

Third-party websites and services operate under their own terms and privacy policies. Annora Fresh does not control and is not responsible for their availability, content, security, or practices.

19. Website Availability

We aim to keep the website accurate, secure, and accessible, but we do not guarantee uninterrupted or error-free availability.

The website may occasionally be unavailable because of:

  • Maintenance
  • Updates
  • Hosting issues
  • Technical failures
  • Security incidents
  • Network disruptions
  • Circumstances beyond our control

We may modify, suspend, or discontinue any website feature where reasonably necessary.

20. Disclaimer

Products and website information are provided for general commercial and informational purposes.

Any general information about nutrition, ingredients, cooking, health, or product benefits should not be treated as medical advice.

To the extent permitted by law, we do not guarantee that:

  • Every website description will be completely free from minor errors
  • Product appearance will exactly match website photographs
  • The website will always operate without interruption
  • Every product will be suitable for every individual purpose

This section does not exclude warranties, guarantees, or consumer rights that cannot legally be excluded.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Annora Fresh will not be responsible for indirect, incidental, special, or consequential losses resulting from the use of the website or products.

Where liability cannot legally be excluded, our liability will be limited to the amount paid for the product or service giving rise to the claim, except where a greater remedy is required by applicable law.

Nothing in these Terms excludes liability for fraud, wilful misconduct, personal injury caused by negligence, or any liability that cannot legally be excluded.

22. Indemnity

You agree to compensate Annora Fresh for reasonable losses, claims, or expenses arising directly from:

  • Your unlawful use of the website
  • Your violation of these Terms and Conditions
  • Fraudulent activity performed through your account
  • Your infringement of another person’s legal rights

This provision will apply only to the extent permitted by applicable law.

23. Force Majeure

We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:

  • Natural disasters
  • Floods, fires, or severe weather
  • Strikes or transport disruptions
  • Government restrictions
  • Epidemics or public health emergencies
  • Supply shortages
  • Internet or power failures
  • Courier or logistics disruption
  • War, civil unrest, or similar events

We will make reasonable efforts to notify affected customers and complete, reschedule, or refund the affected order as appropriate.

24. Suspension and Termination

We may suspend or terminate access to the website or an account where a user:

  • Violates these Terms and Conditions
  • Engages in fraud or unlawful activity
  • Misuses website services
  • Creates security or operational risks
  • Repeatedly refuses or fails to accept confirmed deliveries

Termination will not affect rights or obligations that arose before termination.

25. Privacy

Our collection and use of personal information are governed by our separate Privacy Policy.

By using the website, you acknowledge that you have reviewed the Privacy Policy.

26. Changes to These Terms

We may update these Terms and Conditions to reflect changes in our website, products, business practices, or applicable law.

Updated terms will be published on this page with a revised “Last Updated” date.

Changes will apply from the date they are published and will not unfairly alter confirmed orders already accepted by us.

27. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

The invalid provision will be interpreted or modified only to the minimum extent necessary to make it lawful and enforceable.

28. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to any consumer rights regarding where a complaint may legally be filed, disputes relating to these Terms, the website, or our products will be subject to the jurisdiction of the competent courts in Rajkot, Gujarat.

Before beginning formal proceedings, both parties should make reasonable efforts to resolve the matter through direct communication.

29. Customer Support and Grievances

For order-related questions, complaints, delivery concerns, returns, or other grievances, contact:

Annora Fresh
B-27, New Market Yard, Bedi,
Morbi Highway, Rajkot – 360003,
Gujarat, India

Email: care@annorafresh.com
Phone: +91 99241 16451
Website: annorafresh.com

Grievance Officer: [Add name and designation]
Grievance Email: care@annorafresh.com