Shipping and Delivery Policy

Last Updated: 13 July 2026

This Shipping and Delivery Policy explains how Annora Fresh processes, ships, and delivers orders placed through annorafresh.com.

By placing an order on our website, you agree to the terms stated in this policy.

1. Shipping Locations

We currently deliver products to serviceable locations within India.

Delivery availability may depend on:

Customer location and PIN code
Product type and quantity
Courier or transport availability
Local delivery restrictions
Order weight and packaging requirements

Some remote or restricted locations may not be serviceable. We will contact you if delivery is unavailable for your address.

For international orders or export enquiries, please contact us before placing an order.

2. Order Processing

Orders are processed after:

The order has been successfully placed
Payment has been confirmed, where advance payment is required
Product availability has been verified
The delivery address and contact details have been confirmed

Orders are generally processed during business days, excluding Sundays and public holidays.

Processing time may vary depending on:

Product availability
Order quantity
Packaging requirements
Bulk or customised orders
Payment verification
Seasonal demand

Bulk, wholesale, institutional, or customised orders may require additional processing time.

3. Estimated Delivery Time

Estimated delivery timelines may be displayed during checkout or communicated when the order is confirmed.

Delivery time depends on:

Shipping destination
Courier or transport partner
Product availability
Order size and weight
Weather and road conditions
Public holidays
Government restrictions
Events beyond our reasonable control

Delivery dates are estimates and are not guaranteed unless specifically confirmed in writing.

4. Shipping Charges

Shipping charges may vary depending on:

Delivery location
Order weight
Product quantity
Package dimensions
Courier or transport method
Express or special delivery requirements

Applicable shipping charges will be displayed during checkout or communicated before the order is confirmed.

For bulk and commercial orders, transportation and handling charges may be quoted separately.

Any additional charges for special delivery arrangements will be communicated to the customer before dispatch.

5. Order Confirmation

After placing an order, you may receive an order confirmation through:

Email
SMS
WhatsApp
Telephone
Website account notification

An order confirmation does not guarantee dispatch until payment, stock availability, and delivery details have been verified.

We may contact you to confirm your order, address, quantity, or other delivery information.

6. Dispatch and Tracking

Once your order has been dispatched, tracking information may be shared where available.

Tracking information may include:

Courier or transport provider name
Tracking or consignment number
Dispatch date
Estimated delivery date
Tracking link, where supported

Tracking updates are managed by the courier or logistics provider and may sometimes be delayed.

For local transport, wholesale shipments, or certain bulk orders, online tracking may not be available.

7. Delivery Address

Customers must provide a complete and accurate delivery address, including:

Full name
House, shop, or business address
Street or area name
City and state
Correct PIN code
Active mobile number
Landmark, where necessary

Annora Fresh will not be responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.

Please contact us immediately if you need to correct your delivery address.

Address changes may not be possible after the order has been dispatched.

8. Delivery Attempts

The courier or delivery partner may contact you before delivery.

Please ensure that:

The provided mobile number remains active
Someone is available to receive the package
The delivery location is accessible
Any necessary entry or delivery instructions are provided

If delivery cannot be completed, the courier partner may attempt redelivery or return the shipment to us.

Additional shipping charges may apply for re-dispatch where delivery failed because:

The customer was unavailable
The address was incorrect or incomplete
The customer refused the shipment without a valid reason
The customer could not be contacted
Access to the delivery location was unavailable

9. Inspection at Delivery

Customers should inspect the package at the time of delivery, wherever possible.

Please check for:

Visible package damage
Opened or tampered packaging
Leakage or torn packaging
Incorrect number of packages
Missing shipment labels

If the package appears severely damaged, opened, or tampered with, you may refuse delivery and contact us immediately.

Where possible, take clear photographs or an unedited video showing the package condition before opening it.

10. Damaged, Missing, or Incorrect Products

If you receive a damaged, leaking, missing, expired, or incorrect product, contact us as soon as possible after delivery.

Please provide:

Order or invoice number
Product name
Description of the issue
Quantity affected
Clear photographs of the product
Photographs of the outer and inner packaging
Batch number and packaging label
Unboxing video, where available

Keep the product and its original packaging until the complaint has been reviewed.

After verification, we may offer an appropriate:

Replacement
Refund
Store credit
Partial refund
Reshipment of missing products

The available resolution will depend on the nature of the issue, supporting evidence, product condition, and applicable law.

11. Delayed Delivery

Delivery may occasionally be delayed because of circumstances including:

Courier or transportation disruption
Severe weather
Natural disasters
Strikes or public disturbances
Government restrictions
Public holidays
High seasonal demand
Product supply issues
Incorrect customer information
Remote delivery locations

We will make reasonable efforts to provide updates when we become aware of a significant delay.

A delivery delay does not automatically qualify for compensation, but customers may contact us for assistance.

12. Split Shipments

An order may be shipped in multiple packages where:

Products are stored at different locations
Package weight or size requires separate shipments
Some products are available earlier than others
Different delivery methods are required

Where possible, we will inform you if an order is divided into multiple shipments.

Separate packages may arrive on different dates.

13. Bulk and Commercial Deliveries

Bulk, wholesale, distributor, reseller, institutional, and commercial orders may be delivered through courier, goods transport, local transport, or another logistics service.

Additional delivery conditions may apply, including:

Minimum order quantity
Loading and unloading responsibilities
Transport charges
Delivery schedule
Vehicle access requirements
Quantity tolerances
Inspection procedures
Proof of delivery
Risk transfer conditions

Specific terms stated in an accepted quotation, invoice, purchase order, or written agreement will apply to that transaction.

14. Customer Availability and Unloading

For large or commercial deliveries, the customer must ensure that:

The delivery location is accessible to the transport vehicle
Authorised staff are available to receive the shipment
Appropriate unloading arrangements are available
Goods are inspected promptly
Delivery documents are signed by an authorised person

Unless otherwise agreed in writing, special unloading equipment or labour may not be included in the shipping charges.

15. Proof of Delivery

An order may be considered delivered when:

It is received by the customer
It is received by a family member, employee, security guard, receptionist, or authorised person at the address
Delivery is confirmed through an OTP
A delivery receipt is signed
The courier or transport provider records successful delivery

Customers should ensure that only authorised persons receive their orders.

16. Risk of Loss

Responsibility for the products generally transfers to the customer once the shipment has been successfully delivered to the provided address.

For commercial orders, risk may transfer according to the delivery terms stated in the quotation, invoice, purchase order, or written agreement.

This section does not limit rights available under applicable consumer law.

17. Undelivered or Returned Shipments

If a shipment is returned to us because of an incorrect address, customer unavailability, refusal of delivery, or repeated failed delivery attempts, we will contact the customer.

The customer may be required to pay additional shipping charges before the order is dispatched again.

For prepaid orders, applicable shipping, return, handling, or packaging expenses may be deducted from the refund where legally permitted and where the failed delivery was caused by incorrect customer information or an unjustified refusal.

18. Order Cancellation Before Dispatch

Customers should contact us as soon as possible to request cancellation.

Cancellation may be accepted if the order has not been:

Packed
Dispatched
Handed over to a courier or transporter
Prepared specifically for the customer

Once an order has been dispatched, cancellation may not be possible.

Any refund for an accepted cancellation will be processed according to our Refund and Return Policy.

19. Force Majeure

Annora Fresh will not be responsible for shipping or delivery failure caused by events beyond our reasonable control, including:

Floods, fires, earthquakes, or natural disasters
War or civil disturbance
Strikes or transport shutdowns
Government restrictions
Epidemics or public health emergencies
Power, internet, or system failures
Courier or logistics interruptions
Unexpected supply chain disruptions

We will make reasonable efforts to complete, reschedule, replace, or cancel the affected delivery as appropriate.

20. Policy Changes

We may update this Shipping and Delivery Policy to reflect changes in our delivery services, courier partners, operational practices, or legal requirements.

Updated terms will be published on this page with a revised “Last Updated” date.