Privacy Policy

Last Updated: 13 July 2026

Annora Fresh respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit annorafresh.com, create an account, contact us, or purchase our products.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you create an account, place an order, submit an enquiry, or contact us, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • Account username and password
  • Order and transaction details
  • Product enquiries and bulk order requirements
  • Messages, feedback, reviews, or other information submitted by you

Payment Information

When you make a payment through our website, your payment information may be processed directly by the applicable payment gateway, bank, UPI provider, or other financial service provider.

Annora Fresh generally does not directly store complete debit card, credit card, UPI PIN, or online banking credentials.

Technical Information

When you access our website, we may automatically collect limited technical information, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Referring website
  • Website usage and interaction information
  • Cookie and session information

2. How We Use Your Information

We may use your personal information to:

  • Create and manage your customer account
  • Process, confirm, and deliver orders
  • Provide invoices and transaction updates
  • Respond to product enquiries
  • Handle bulk supply requirements
  • Provide customer service and support
  • Communicate about orders, deliveries, returns, or refunds
  • Improve our website, products, and services
  • Maintain wishlists, carts, and account preferences
  • Send promotional messages where you have provided consent
  • Prevent fraud, misuse, and unauthorised access
  • Maintain business, tax, accounting, and legal records
  • Comply with applicable laws and regulatory requirements

3. Consent and Communication Preferences

Where required, we will obtain your consent before using your personal information for marketing or promotional communication.

You may withdraw your consent or unsubscribe from promotional emails at any time by:

  • Using the unsubscribe option provided in the communication
  • Contacting us at care@annorafresh.com
  • Calling us at +91 99241 16451

Withdrawal of consent will not affect information that we are required to retain for legal, accounting, fraud prevention, or transaction-related purposes.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep users signed in
  • Maintain shopping cart and wishlist information
  • Remember website preferences
  • Understand website traffic and usage
  • Improve website performance
  • Detect security issues
  • Support analytics and advertising services

You can control or disable cookies through your browser settings. Some website features may not work correctly when cookies are disabled.

5. Sharing of Personal Information

We may share necessary personal information with trusted third parties that help us operate our business, including:

  • Delivery and logistics partners
  • Payment gateways and banking partners
  • Website hosting and technical service providers
  • Email, SMS, and communication service providers
  • Accounting, auditing, and professional advisers
  • Analytics and website performance providers
  • Government authorities or regulatory bodies where legally required

These parties should only receive information necessary to provide their services and are expected to protect it appropriately.

We do not sell or rent your personal information to unrelated third parties.

6. Order and Delivery Information

To process and deliver an order, we may share your name, address, mobile number, order details, and delivery instructions with courier, transport, or logistics providers.

Delivery partners may contact you directly regarding shipment status, directions, delivery confirmation, or failed delivery attempts.

7. Data Storage and Retention

We retain personal information only for as long as reasonably necessary to:

  • Complete transactions
  • Provide customer support
  • Maintain order and accounting records
  • Resolve disputes
  • Prevent fraud
  • Meet tax, regulatory, and legal obligations
  • Enforce our agreements and policies

When personal information is no longer required, we may securely delete, anonymise, or restrict access to it.

8. Data Security

We use reasonable administrative, technical, and organisational safeguards to protect personal information against:

  • Unauthorised access
  • Loss or misuse
  • Unlawful disclosure
  • Alteration
  • Destruction

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password confidential and should notify us immediately if you suspect unauthorised use of your account.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

  • Request information about the personal data we process
  • Access your personal information
  • Correct inaccurate or incomplete information
  • Request deletion of personal information
  • Withdraw consent where processing is based on consent
  • Raise a grievance regarding the handling of your information
  • Nominate another person to exercise certain rights where legally permitted

To submit a privacy request, contact us at care@annorafresh.com.

We may request reasonable information to verify your identity before processing your request.

10. Account Deletion

You may request deletion of your Annora Fresh account by contacting us at care@annorafresh.com.

Certain order, invoice, tax, payment, fraud prevention, or business records may continue to be retained where required by applicable law.

11. Children’s Privacy

Our website and products are intended for general adult customers and businesses. We do not knowingly collect personal information directly from children under 18 without appropriate consent from a parent or lawful guardian.

If you believe that a child has provided personal information without proper consent, please contact us so that we can review and take appropriate action.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, maps, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review the privacy policies of those services before providing them with personal information.

13. International Data Processing

Some technology, hosting, analytics, communication, or payment service providers may process information using systems located outside India.

Where applicable, we will take reasonable steps to ensure that such processing is handled in accordance with applicable data protection requirements.

14. Legal Disclosure

We may disclose personal information where necessary to:

  • Comply with applicable laws or legal processes
  • Respond to lawful requests from government authorities
  • Protect the rights, safety, and property of Annora Fresh
  • Investigate fraud, security incidents, or misuse
  • Enforce our website policies and agreements

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, website features, technology, or applicable laws.

The revised policy will be published on this page with an updated “Last Updated” date. We encourage users to review this page periodically.

16. Privacy and Grievance Contact

For privacy-related questions, complaints, correction requests, account deletion requests, or other concerns, contact us at:

Annora Fresh
B-27, New Market Yard, Bedi,
Morbi Highway, Rajkot – 360003,
Gujarat, India

Email: care@annorafresh.com
Phone: +91 99241 16451
Website: annorafresh.com